Support
Frequently Asked Questions
Answers to common questions about HourQuest.
Most submissions are reviewed within 48–72 hours. You'll receive an email when your hours are approved or if we need more information.
Photos should clearly show you completing the challenge as described. Follow the proof instructions on each challenge page. Blurry, unrelated, or stock photos will be rejected.
Each challenge can be submitted once unless it explicitly allows repeats. Check the challenge description for details.
Once you reach 10, 25, 50, or 100 verified hours, your certificate appears on My Certificates. Click Download PDF to save it for college applications.
Yes — completely free for students. No fees, no subscriptions, ever.
You'll receive an email with feedback and can resubmit with improved proof. Your original submission stays on record for reference.